Frequently Asked Questions

What is Banr?

Banr is a payments app for Nigerians. You get your own account number, and you can send money to any bank, buy airtime and data, pay bills, and create vouchers you can share with anyone, all from one app.

Is Banr a bank?

No. Banr is a technology company, not a bank, and does not hold a CBN banking licence. Your wallet is a deposit account provided by 9 Payment Service Bank (9PSB), licensed by the Central Bank of Nigeria, through our partner Anchor.

Who can open an account?

Anyone aged 18 or older with a valid Bank Verification Number (BVN) and a Nigerian phone number. Accounts are personal, so you can open one account, for yourself only.

What do I need to sign up?

Your phone number, email address and BVN. You’ll verify your phone and email with one-time codes, add your personal details, take a selfie, and set a passcode and transaction PIN.

I have an invitation code. Where do I enter it?

Enter it when you sign up, on the same screen as your phone number. Codes can’t be added after you’ve signed up.

What are account tiers?

Your account tier sets your limits, including the most you can hold in your wallet. If incoming money would take you over your maximum balance, it may be declined or held until you upgrade your tier in the app.

Why do you need my BVN?

The law requires us to verify who you are. Your BVN lets us confirm your identity and means every Banr account is tied to a real person, which protects you and everyone you transact with.

Why do I need to take a selfie?

We compare your selfie with your BVN photo to confirm it’s really you. We only process it with your consent and to meet our identity verification obligations.

I can’t remember my BVN.

Dial *565*0# from the phone number linked to your BVN, or ask your bank. Then continue your sign-up in the app.

My BVN verification failed. What should I do?

Check that the name, date of birth and phone number you entered match your BVN records exactly, then try again. If it still fails, contact support in the app from Profile → Contact support.

Where can I find my account number?

Your Banr account number is in the app as soon as your account is open. Anyone can send money to it from any Nigerian bank.

How do I update my details?

Go to Profile → Edit details. Use your full legal name as it appears on your documents, and keep your details up to date.

What’s the difference between my passcode and my PIN?

Your 6-digit passcode logs you in. Your transaction PIN approves payments. Never share either of them with anyone.

I forgot my passcode or PIN.

Contact support in the app from Profile → Contact support and we’ll help you reset it once we’ve confirmed it’s you.

Can I log in with my fingerprint or Face ID?

Yes. Only turn it on if you are the only person whose biometrics are saved on your phone, because anyone enrolled on your device may be able to access Banr.

Someone called asking for my PIN or code. Was that Banr?

No. Banr staff will never ask for your passcode, PIN, one-time codes or voucher PINs by phone, SMS, email, WhatsApp or social media. Don’t share them, and tell us straight away.

I lost my phone. What should I do?

Tell us immediately from Profile → Create new dispute or Profile → Contact support on another device, or email support@getbanr.com. We’ll block your account to prevent further loss.

How do I add money to Banr?

Transfer from any bank to your Banr account number, receive money from other Banr users, redeem a voucher, or withdraw your referral rewards to your wallet.

Can I send money to other banks?

Yes. You can send money to any Nigerian bank account, or to another Banr user with their wallet ID or Banr tag.

What is a Banr tag?

A Banr tag is a name people can use to pay you without your account number. Your tag must not impersonate anyone or use a brand or name you have no right to use.

I sent money to the wrong account.

Report it straight away from the transaction’s details screen. We’ll contact the receiving bank to help, but we can’t guarantee you’ll get it back, so always check the account name before you confirm.

My account was debited but the transfer failed.

We’ll reverse the money to your wallet within the timelines set by the CBN. You can check the status in Transaction history.

What does “Send as anonymous” do?

It hides your name from the recipient in the Banr app. It doesn’t make the payment anonymous: we keep your details and share them with banks, regulators and law enforcement where the law requires.

Are there fees?

Any fee is shown in the app before you confirm a transaction. We’ll give you at least 30 days’ notice before introducing a new fee or increasing an existing one.

What is a Banr voucher?

A voucher is an amount you set aside from your wallet, with its own serial number, balance and PIN. Share it with anyone and they redeem it right inside the app. Money with meaning, not just a transfer alert.

How do I send a voucher?

Share it by QR code, image, link or SMS, together with its redemption PIN. The recipient redeems it into their Banr wallet by entering the details, scanning the QR code or uploading the image.

Does the recipient need a bank account?

No. They need a Banr account to redeem it, but they don’t need a bank account.

Someone else has my voucher details. What do I do?

Freeze or liquidate the voucher straight away. Anyone with a voucher’s serial number and redemption PIN can redeem it.

Can I get my money back from a voucher?

Yes, as long as it hasn’t been redeemed. Liquidate the voucher to move the remaining balance back to your wallet. A redeemed voucher can’t be reversed.

Do vouchers expire?

No, unless an expiry date is shown when you create the voucher.

Is a voucher a debit card?

No. Banr vouchers aren’t prepaid cards and aren’t connected to Visa, Mastercard, Verve or any card network. They can only be used on Banr or approved partner channels.

What can I pay for on Banr?

Airtime and data on MTN, Glo, Airtel and 9mobile, plus electricity, cable TV, internet, transport and tolls, and the other bills listed in the app.

I paid for electricity but didn’t get a token.

Tokens are shown in the app and sent to your email. If you’ve paid but haven’t received yours, open a dispute and we’ll follow it up with the biller.

I recharged the wrong number.

Payments made to the wrong details can’t be reversed once the network has delivered the airtime or data, so check the number before you confirm. Contact support if you need help.

How does the referral programme work?

Share your referral code or invite link. When the person you invite signs up with your code and completes their first transaction within 30 days, you earn ₦500 and they get ₦200.

Where can I see my rewards?

Rewards go to your referral balance in the Banr app. You can withdraw them to your wallet at any time.

Is there a limit on how much I can earn?

No. There is no monthly limit on how many referral rewards you can earn.

How do I contact support?

In the app, go to Profile → Contact support for live chat, WhatsApp, email or phone. You can also email support@getbanr.com.

How do I report a problem with a transaction?

Tap “Report transaction” on the transaction’s details screen, or go to Profile → Create new dispute. Describe what happened, attach images if you have them, and track progress in Report history.

How do I get my account statement?

Go to Profile → Statements & reports to download or email a statement for any period, as PDF or Excel.

How do I delete my account?

Go to Profile → Delete account, tell us why you’re leaving and confirm. Withdraw your balances and liquidate your vouchers first. Your account will be closed within 7 days.

How do I become a Banr agent?

Apply from “Become an agent” in the app. The agent programme is covered by a separate agreement, and applying doesn’t guarantee approval.